Shipping & Returns

Product Refund Policy:
All HookahAtYourHome products come with a 30 day money back guarantee. If you have any problems please contact us first before sending your item back.
support@hookahatyourhome.com

Product Return Policy:
If a product needs to be returned to HAYH for repair or replacement; a Returned Materials Authorization (RMA) number will be issued for the return.
 Note: HAYH Support will e-mail the RMA information which will provide the ship to address, to the person requesting the RMA.  Purchaser ships the product(s) to the address provided for repairs or replacement. Notes: (1) Purchaser pays for shipping to Hookah Catering LLC service location. (2) Hookah Catering LLC pays for return of repaired or replacement product(s) back to Purchaser location. (3) Hookah Catering LLC evaluates the product and either repairs or replaces it free of charge, other than for Warranty Exclusions.  Services and support provided to diagnose a reported issue with a Hookah Catering LLC Product, which is then determined not to be the root cause of the issue, may at Hookah Catering LLC’s option be billed at the standard time and material rates.